LebsaSupport and contact
We usually reply within two working days. Please include the phone number on your account and a description of the problem, with a screenshot if possible.
Common questions
I forgot my password
On the sign-in screen, tap “Forgot password?”, then enter your phone number, the SMS code and a new password.
My older account has no password
Accounts created before passwords were introduced need to set one once, through “Forgot password?”.
The verification code did not arrive
Check the phone number and network coverage, and wait for the timer before resending. To protect accounts, there is a daily limit on codes per number.
My account is temporarily locked
After five wrong sign-in attempts, sign-in is locked for 15 minutes. Resetting your password unlocks it immediately.
A problem with a booking or order
Contact the shop first through the chat on the booking page. If that does not solve it, report it in the app or email us with the booking number.
For shops
To open a shop: create an account in the app, then choose «الدخول كمحل» (Switch to shop) in the side menu and enter the shop's details. For plans, subscriptions, payouts or help setting up, email us at the address above.