Delete your account

Deleting a Lebsa account and its data · Last updated: 8 November 2026

Option 1: in the app (immediate)

Open the Lebsa app and sign in.
Open the side menu and choose «حسابي» (My account).
Tap «حذف الحساب» (Delete account) at the bottom of the page, then confirm.

The account is deleted immediately and you are signed out on every device.

Option 2: by email (without the app)

If you cannot sign in, email [email protected] with the subject “Account deletion request” and the phone number registered on the account.

To make sure the request comes from the account owner, we contact the registered number before acting. The deletion is carried out within 30 days of verification, and we confirm when it is done.

What is deleted

Your profile: name, email, gender, city, profile photo, password, and the phone number on the account.
Saved addresses, favourites, price-drop and availability alerts, and your notification inbox.
Your location and its history, your sessions and notification tokens on every device, and your verification codes.
In-app activity events are unlinked from the account and deleted within their normal 90 days.
Chat messages are replaced with “message deleted” and their images removed.
Reviews remain without your name; their photos are removed.
Your referral code and any unused credit.
Shop owners: the shop is closed, and its bank accounts and verification documents are deleted.

What is kept, and why

Booking, order, sale, payment, receipt and shipment records, including the name, number and address recorded on them at the time, stay with the shop and with Lebsa, no longer linked to a profile. They are kept as long as needed for accounting, disputes, fraud prevention and legal obligations. If a shop added you to its customer records, what the shop entered itself (name, number and its notes) stays with the shop as part of its records, no longer linked to the deleted account. Abuse reports and the administrators' action log are also kept.

Deleted data leaves backups within their normal cycle.

Before you delete: a shop owner cannot delete the account while the shop has open bookings or orders; finish them first. Deletion is permanent and the account cannot be restored, but you can create a new account with the same number.